Got a booking
You booked with a studio that uses welns.
We’re the booking system, not the studio. We took your appointment and deposit on their behalf. The name on your booking page is who you’re dealing with.
Find your booking
Sign in at my.welns.me with the phone number or email you booked with. Either works.
Open my bookingsChange or cancel
From your account, or by messaging the studio — their number is on the booking page you were sent. For anything today, message them.
Book again
Use the same link the studio gave you, or rebook from your history at my.welns.me.
The deposit
It comes off your bill.
An empty chair costs the studio the whole slot, so the deposit is how they hold the time for you. The studio sets it — usually 10% of what you booked, never less than ₦1,500 and never more than the full price. It is not a fee welns keeps.
Common questions
How much is the deposit?
The studio decides — usually 10% of what you booked. Never less than ₦1,500, never more than the full price. On a service quoted as a range, it is worked out on the lower figure.
Is it refundable?
That is the studio’s own policy, shown on the booking page before you pay.
Money left my account but I have no booking.
Tell us the phone number or email and roughly when. That is the one thing we can chase on your behalf.
My booking expired before I paid.
Unpaid slots are released after a short hold so someone else can take them. The studio can usually put it back — ask them, or book again from their link.
Can I find studios on welns?
Not yet. Every booking starts from a studio’s own link. If you’d like your favourite place on welns, tell them about it.
Still stuck?
Weekdays, 9am to 6pm Lagos time.
Run a studio yourself?
Take a deposit on every booking. See what welns does for studios.